How to Cancel Dropbox the Easy Way in 2020

Dropbox is a cloud storage service that offers a lot of useful features and plans, but this doesn’t mean it’s for everyone. If you’ve signed up to Dropbox and have found yourself not making the best use of your plan, or if Dropbox isn’t fitting your needs, it may be time to cancel the service.

In this article, we are going to walk you through the step-by-step process of canceling your individual or team plan. We’re also going to cover how to get a refund and whether or not you qualify.

How Do I Cancel My Dropbox Subscription?

Canceling your individual Dropbox plan is easy. To get started, click on the circle — or your profile picture — at the top-right corner of the home page. Then click on “settings” from the dropdown tertiary menu. From there, you will be taken to the main “general” tab in the settings menu.

Once in settings, click on the “plan” tab. At the bottom of the page click “cancel plan,” which will take you to the downgrade page. Scroll to the bottom of the downgrade page and click “I still want to downgrade” to go to the next step.

This next page is a survey that you can’t skip. Select the reason that you’re downgrading your plan and click “continue” to proceed. You will be taken to a final page that tells you what you’ll miss out on by canceling.

If you’re sure that you want to downgrade, scroll to the bottom and click “I still want to downgrade.” If you’ve reached this point and you’re downgrading because you’re not sure what you’re getting with a paid plan, check out our Dropbox review for a full breakdown of what it offers and benefits that you may not be aware of.

How to Cancel Dropbox Business

Before we jump into how to cancel your Dropbox business account, check out our Dropbox Business review to make sure that canceling your business plan is the right move.

Canceling a Dropbox business plan is a bit different from canceling an individual plan. First, make sure that you’re logged in with your admin account. On your home page, there’s a list on the left with an “admin console” option. Click that to get started.

In the admin console, click “billing” from the tertiary menu to the left of the screen. Once in the billing menu, scroll down to the bottom and click “cancel plan.” If you’re in the middle of a free trial, you can cancel your trial the same way.

Once you’re on the cancelation page, scroll to the bottom and check the boxes acknowledging what you will be losing by moving to a free team plan and click “complete cancelation.” Now that you’re on a free plan, you can go back to the admin console and delete your team to move back to an individual account, if you wish.

How Do I Cancel My Dropbox Account?

If simply downgrading to the free Dropbox Basic plan isn’t enough and you’d rather cancel your account entirely, the process is simple. Click on the circle at the top right of the home screen and navigate to “settings” from the tertiary menu. From there, scroll to the bottom of the page and click “delete account.

You will be prompted to input your password and select a reason for canceling. After that, just click “permanently delete” and your account will be deleted forever. Make sure to backup any files that you wish to keep before this step because you won’t have access to them once you delete your Dropbox account.

Do I Qualify for a Refund?

If you’ve paid for a Dropbox account and would like to receive a refund, you have to cancel within 14 days of purchasing your plan and you have to live in the EU or Turkey. If you meet those requirements, you can contact Dropbox for a refund.

If you’ve purchased your plan through the iOS or Android app, Dropbox suggests that you request a refund through the Google Play store or Apple’s App Store. You can view the whole Dropbox refund policy for more information.

Final Thoughts

Although there are many cloud storage services out there, not all of them are for everyone. If you’ve dropped Dropbox and are looking for another cloud storage solution, we recommend Sync.com and pCloud as the best cloud storage services that we’ve reviewed. You can check out our Sync.com review and our pCloud review for more information.

You can also take a look at our guide to the best cloud options here, where we rank all 28 of our cloud storage providers. Now we turn it to you. Were we able to help you cancel your account? Let us know in the comments below, and thanks for reading.